Why Can’t Visitors See My Facebook Page?

Monday, July 18, 2011

 

(This post was written prior to changes in Facebook features and may contain dated information.)

See Also: The Do’s and Don’ts of a Facebook Business Page

We often include a link to a business owner’s Facebook fan page (local business Facebook Pages) on their website, so they can encourage their visitors to “subscribe” to current updates and create a comradery between their business and its customers.

But what if someone clicks on the Facebook link on your website and they are met with nothing but a login page?  They can’t peek inside the Wall a bit and check you out a little first? This is a common problem created by permission settings in your Facebook account.

Here’s what to do:

Login to your administrative Facebook account (the personal account of one of the admins) and visit your Facebook Page.

Click the Edit Page button on the right.

Under Manage Permissions, there is an option for Countries.  People often enter their home country or their customer’s countries in this box, but that will cause problems.  If someone is not currently logged into Facebook, Facebook does not have an immediate way to identify their country so it will force them to login first before they are allowed to view your Page.  Remove any countries listed here, and just leave the Countries box blank.  (Unless you do want to restrict certain countries from seeing your Page at all.)

With that setting adjusted, your Facebook page will be viewable publicly, even to visitors who are not yet logged into Facebook.  They will be prompted to login when they decide to “like” your page.

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Posted in: Internet Marketing, Social Networking, Tech Support

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61 responses to “Why Can’t Visitors See My Facebook Page?”

  1. Andres Linea says:

    Hi, I was looking for this, thank you for this post and for all the work

    • steve loveland says:

      is this out of date? i’m new to facebook… where’s the edit button and manage AT? :

      • Jacqueline Sinex says:

        Hi, Steve,
        Yes this post was written before the Timeline redesign of Pages. If you are logged in to Facebook and setup as an Admin of your page, you should see the admin options at the top of the Page – one of the tabs is Edit Page. Under Edit Page, click Edit Permissions.

      • Vah says:

        Hi,
        Once I put Country restriction, and now on my facebook page – there is no any manage permission in the edit page, that I could manage or remove that Country restriction. Please help, let me know how can I bring that tab back to remove the Country. Thanks

      • Jacqueline Sinex says:

        On our timeline page, you click on the tab for Edit Page at the top right, then Manage Permissions. Then the 2nd option is Country Restrictions. If there is anything entered in there, it will restrict certain users from accessing the page. A social media expert I have spoken with did recently make a good point; he actually recommends that people fill this field out, because if those are the countries where their customers are that is what is important. And if they have to login to view the page, that is ok because you can only really track them and engage with them after they login.

      • Jordan Sable says:

        Can you set your Facebook Page, so that only people that “like” you can see content?

  2. Mischa Beck says:

    Great! Thanks a lot for the share!

  3. Casey O'Brien says:

    You saved me!!! I was driving myself crazy trying to figure this out. Thanks a million!!!

    • Jacqueline Sinex says:

      My pleasure, Casey. Glad we could help you with your sanity!

      • Tad says:

        hi,
        I have created a Facebook page successfully!
        But I when you search on Facebook search on the top of the page it doesn’t show anything.
        People can’t find me even if they type in my business name.
        Do you know why that is?
        How can I fix this problem?

      • Jacqueline Sinex says:

        Hi, Tad,

        Did you check the Manage Permissions section that we mentioned here already? You might also try “liking” your own page and then logout again and try to revisit it, to see if anything changes.

  4. Baizel Mx says:

    Thanks so much for the information , this is exactly what we were looking for, regards! ;)

  5. Lissa says:

    Thank you so much! I was having a bit of trouble trying to find the answer to this dilemma when I found your article. Thank you, thank you, thank you!

    • Jacqueline Sinex says:

      You are welcome, Lissa. Thank you for reading our blog. We ran into this strange dilemma ourselves a couple years ago and it was not exactly obvious to find the setting!

  6. Georgia Limjoco says:

    Hi! i just made a facebook page, but I don’t know why I can’t search it?

    • Jacqueline Sinex says:

      Hi, Georgia – If you don’t have any country or age restrictions or privacy restrictions on the page settings, it should be viewable. If Facebook is still forcing you to login, try clearing your cache or try another browser.

  7. Chris says:

    Hi thanks for that – i have a similar problem – but when logged in from another personal account – i cant get the page i just created to come up in the search – also if i manually copy the link and paste into my personal account it says it cant find it either!
    When you have created a page does someone at facebook have to authorise the page in order for it to appear?

    • Jacqueline Sinex says:

      Hi, Chris – I am not sure of Facebook’s current policies on the time it takes to activate a new Page. It is possible there is a wait time, or it could be a propagation issue perhaps. Are you able to see it when you are logged in as only that particular admin user?

      • Delphine says:

        Hi There,
        I’ve been having the same issue, I created a page last night and today when i suggested it to people they can’t find it, I checked all the setting and all is fine. So i’m wondering if there is a wait time? Was your issue solved? It would help me to find out. thanks

  8. Joe says:

    Hi guys

    I created business facebook page under my personal fb page but i cannot see it anywhere. I was hoping to see some kind of link to my business facebook page on my personal fb but there is no trace of it. any help would be greatly appreciated.
    Thanks
    Joe

  9. Hello Jacqueline, I just wanted to say thank you for this helpful information. A client had set up their own business page but I couldn’t view it without logging into Facebook and was completely baffled as to the reason why? Problem solved now, thank you!

    • Jacqueline Sinex says:

      You are most welcome, Andrew. Glad you can concentrate on more productive things now!

  10. Edith says:

    Hi Jacqueline, I just wanted to say thank you!!!
    After several try outs changing countries and browsers, facebook was still forcing me to login, until I decided to clean the age restriction. Voila!

  11. Paula says:

    Thanks for posting this! It saved me from pulling my hair out! :0

  12. Claudia McNeff says:

    Thank you soooo much for this! I was going to delete my business page.

  13. hi, hope you could help.
    i’ve created a ‘local business’ page in facebook for my business.
    however, when i search it in fb (using my personal login) it couldnt be located.
    even after trying your suggestions.

    please help. many thanks.

    • Jacqueline Sinex says:

      What is the name of your FB page? What do you type in search?

    • Jacqueline Sinex says:

      Fashions, you might also have the same problem as Tonie. If your new page has zero Facebook Likes, it will not show up. You should visit the page directly, make sure you have personally Liked it, and ask some friends and customers to Like it by providing a direct link.

  14. Tonie says:

    Hi Jacqueline,
    I have the same problem, can’t search for my business page that I just set up. I did everything you mentioned. I also tried to get a facebook user name for my business, but it tells me that I can’t because I don’t have enough fans >< how can I get more fans without people getting access to the page, so frustrating!!

    • Jacqueline Sinex says:

      If a page has no fans yet, it will not show up in search. You should make sure that you visit and Like your own page. You need a certain amount of fans – I think 25 – to qualify for a customized url for your business page.

  15. Erica Ward says:

    Hi, I really hope that you can help me as I am tearing my hair out!
    I set up a facebook page alongside my personal one. I can see it from my personal page and I managed to get 12 likes through my exsting friends. However, no one outside can find my page so they cannot Like it! It’s weird because the facebook address is http://www.facebook.com/JuniorGardenersWorld?ref=hl, but if you google it, it comes up with http://www.facebook.com/JuniorGardenersWorld…..people can go on it from here and can Like it but it doesn’t register thees Likes as they are “outside” the Facebook page…..ahhhhhhhhh, please help!!!

    • Jacqueline Sinex says:

      Hi, Erica! Sorry to hear you are tearing out hair, we always want to keep our hair on our heads. It sounds like you might be having a strange truncated web address issue but maybe in relation to the way Google has indexed your site? Not necessarily Facebook itself? Something to check is if any other websites out there are improperly linking to your Facebook (have the wrong link). Not very familiar with this type of issue, but that is where I would start looking. By the way, nifty bugs crawling across your web page!

  16. Lauren says:

    Thank you so, so much!!! This has been such a problem for our business! You are awesome!

  17. Eb says:

    Hi, I created a facebook page separately to my own account because I didn’t want them connected. I can’t seem to search the facebook page I created. It’s been 2 weeks and I have nothing. I have gone through all the settings. Please help.

    • Jacqueline Sinex says:

      Eb, can you share your Facebook Page link with us please? Do you have any fans established on it yet?

  18. Juliane says:

    Yup, same here… I created a causes page on Facebook but have two issues with it: 1) the page does not appear when searched for (although I have “liked” my own cause) – how can others like it if they cannot find it? 2) Although I have administrator rights to the causes page (linked to my personal profile) I cannot edit anything – not even the basic information. The prompt is completely missing. Would you have any ideas where to start looking? Thank you!

    • Jacqueline Sinex says:

      Hi, Juliane, as I mentioned in previous comments, my understanding is that the Page must reach a minimum number of fans before it is truly searchable. The way most people achieve this is to “share” the page with their friends from the admin panel (invite friends) or to copy and paste the direct url of the Facebook Page to share it in emails, etc. Your issue is probably related to the page being new rather than the country settings described in this post. Sorry, I am not an expert on “Causes” pages so there might be something different about them similar to Events pages.

  19. Ray says:

    Great Post. Very helpfull to nonFB users.
    thank you

  20. crystal says:

    I am facing problem that my friends cannot view my business page. They must type in full http://www.facebook.com/EngHuat52 to look for it.Please advise me asap.thanks for your help

  21. Jennifer says:

    Hello! I have the same problem…made a Facebook for my small business and now when people search for it they can’t find it. I have 59 likes and have also like the page myself…checked all the settings (country and age) but, still can’t figure it out. My page has been live for a week now. Do you have any suggestions? The address to it is: http://www.facebook.com/lifeexpressionsjennifermedleyhayes

    Thanks so much for any help you can give!

    • Jacqueline Sinex says:

      Sorry, Jennifer, it sounds like an interesting problem and I am not sure if it is related to a Facebook account bug or something new about their Timeline format. This blog was originally written before the timeline changes. I am shouting out to social media experts to weigh in!

  22. Mark Ybanez says:

    Hi Jacqueline! U know what? YOUR GOOD! You helped most of the people who posted their THANK YOU’s here.. BUT as for my Page.. I can’t do it.. I did not put any countries under Manage Permission. Still, some of my customers can’t see my Page. They say they keep getting back on the HOME Page Every time they click on the Link or even the Page ID..

    The weird part is.. NOT all my customers experience this!

    Most of them easily find it , some of them really don’t..

    Please HELP! Thank You!

    • Jacqueline Sinex says:

      Thanks, Mark! I try :)

      Your issue is strange indeed, but customer support history tells me to always try and look for a pattern (if possible). Do you know if some of these customers were logged into Facebook vs not logged in? Are the customers generally all in the same location/area?

      Something I have been wondering about lately is if certain computer settings could be clashing with Facebook sometimes. For example, maybe if someone is on a PC with a heavy firewall they would have issues. This is just a small theory in a big world of unknowns.

      Please share a link to your Facebook page here so we can check it out also.

  23. Hello! I’ve been reading your site for a long time now and finally got the courage to go ahead and give you a shout out from Kingwood Tx! Just wanted to tell you keep up the good work!

  24. Mado says:

    Hi jcqueline I have a faceBook page for my business with 97 likes but visitors can’t chake in when they come over it shows the old page that was disabled , can u help please
    Thank you

    • Jacqueline Sinex says:

      Hi, Mado. Sorry, we can’t help you with that type of issue. It sounds like something you may need to contact Facebook support about.

  25. Lee says:

    Hi, Jacqueline. I can’t find any subscribing tab or any options to let my fans subscribe my facebook business page. I can get it in my personal facebook account but nowhere in my business page. Please help.

    • Jacqueline Sinex says:

      On your the page under your cover photo toward the right there should be a Like button allowing people to Like and follow your page. (Additionally, you can acquire one of the Facebook widgets to include a like button on another website.) If you don’t see the like button on the page, it might be because you are “using Facebook as” that page name, instead of as your personal name. If you are logged in already as someone who has previously liked that page, the button will say “Liked” with a check mark.

  26. Dom says:

    Hello Jacqueline,
    I can see you have helped many people over time, and I am hoping for some help too.
    I created a Facebook page and I cannot get anyone to see, or find it. I have posted many links on mine, and friends timelines, but they tell me they can’t click the link. https://www.facebook.com/pages/Torrington-Elks-Lodge-Paintball-League/149319138569245?fref=ts Thank you very much for any help you may have.

    • Jacqueline Sinex says:

      Hi, Dom,

      I tried to visit that page url also and it did not take me anywhere other than the Facebook homepage. I think it may just be the wrong link (the wrong path) or there might even be a problem with that Facebook page. I also tried visiting with only the ID number but no luck. I would contact Facebook for technical help understanding what the correct url for your page is.

      Best of luck.

  27. Raymond says:

    Hi,

    I am also having problems getting our page to be found in search engines. I have checked my settings and everything appears to be proper. Is there a waiting period? I have also liked my page several times.

    Thanks,

    Ray

    • Jacqueline Sinex says:

      Hi, Raymond. Search engine results are quite different than direct searching within Facebook, or with a direct link to that Facebook page. Google, Bing and other search engines may take time to recognize new page content on the Internet. I am not sure exactly how long it will take for Google to recognize and index your new Facebook page.

  28. paola says:

    Hi!

    I just want to ask help from you.
    I have my FB account already, it’s my personal FB account for 4 months already.
    I made a page for my business since this can help me promote my products and sell it to them..

    at my 2nd day of my business my sister can still find my page even though she didnt click “Like” in my page.. and then after a couple of days it’s like 4 days after my sister tried to search again my page and she cannot find it anymore.
    i tried your suggestions, the one written above, i followed everything but still it didnt work.

    the problem is, if i will search it using the name of my shop, there’s no result on it, even when my sister tried in google there’s no result. ..but when i copy and paste the link and send it to my sister she can access already.. but if there’s no link there’s no access.. please help me…

    thank you

    Paola

    • Jacqueline Sinex says:

      Hi, Paola,

      I think you are right that this is unrelated to the setting in my original article. In the case you described, the person is already logged into Facebook and is a follower who liked your page. Social media experts that I work with have mentioned to me recently that because of various factors including Facebook’s growth to millions of entries in their database, the search function is not always ideal. There are apparently a lot of factors that can effect the search results that each user sees. I was able to at least visit your page directly with the link, and view it without any errors.

      • paola says:

        yes jacqueline, you can view my page as long as i have given you the link… but if you’ll gonna search “Lady Margaritha Online Store” in FB it doesnt work.. It wouldn’t show anything.. no results found..

        what should I do? I just want to send a text message to my friends that they just need to search “Lady Margaritha Online Store” to make it moire easier for them..

        please help

      • Jacqueline Sinex says:

        Unfortunately we cannot help with this type of issue, but you might refer to another article that discussed it: http://www.stuffedweb.com/facebook-page-not-displaying-in-the-search-results/
        Maybe some of the items in that article will help you.

  29. franciscot says:

    I created this musician/band page on FB. I liked it and I didn’t put any country nor age restriction.My friends and other people cant find it when they search for it.Do I have to wait for a certain amount of time before others can find it?

  30. Dubbel Henke says:

    I have Another problem, its driving me crazy. I have marked like on a 12 or so pages, not commentaries that is but liking for example “Cruelty against animals” organizations and stuff like that. I want to SHOW that to people because I accidently did something so noone sees it anymore. Neither do I! ALl myfriends have their likes visible, but mine is gone. Its NOT business now, I don’t want to create a business-side, just want them to see whát is probably there, but invisible. And is it possible top get back the old style or dio I HAVE to have the new one. (Couldnt find it on the old one either…)

  31. Dubbel Henke says:

    Sorry don’t give it a thought…I thoughjt this had something to do with facebook….:-(

  32. Moonriver says:

    Hi, I had a page as https://www.facebook.com/moonriver.singapore
    But how come my customer can’t find me when they search in the facebook search box ?
    My page got 2.8K like,
    last time i use as normal account I can be found using the search box in facebook,
    after I convert profile to page, I can’t found it.
    Can you help me…