How to Tell if Your Website Server is Down

By Bobby Martinez, Wednesday, September 9, 2009
Downtime Image
Photo by Andrea Piacquadio on Pexels

Are you asking yourself, “Is my website down?”

There are many, many different things that can cause a connection error between you and your website. Just because you can’t load your website, it doesn’t mean that your web hosting server is actually down.

If your web browser is displaying a connection error, try these things before calling your web hosting company:

1) Try connecting to a different website, and refreshing the page.

If you can load the other website correctly, skip to step 2. If not, you have a general internet connection issue and should contact your internet service provider.

2) Check your domain name registration:

If your WHOIS record shows that your domain name registration is expired, you simply need to renew your registration with your Domain Name registrar, and your website will be back up shortly. If your domain name registration is NOT expired, skip to step 3.

3) Try connecting using your website’s IP address.

If it works, something is wrong with the DNS for your website. You will need to contact your Web Host and let them know that your Domain Name is not resolving correctly.

If you still cannot connect to your website, even using the IP address, you might be blocked by your hosting company’s firewall, and you will need to contact them.

The best way to tell if your website is actually down, or if your issue is specific to your network, computer, or web browser, is to have someone that is connected to the internet from a different network attempt to visit your website. If no one is available, you can visit your website via a proxy server. Connecting to your website via a proxy website will simulate connecting from a network outside your own.

If someone from a different network can connect to your website, then your website is functional, but there is a connection issue caused by either your network, computer, or browser. Your hosting company’s firewall might be preventing your computer from accessing their servers as well, so you should give them a quick call and let them know what is going on.

Posted in: Domain Registration, How To, Tech Support, Web Hosting, WWW Learning Center

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