Support

Technical Support Frequently Asked Questions

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Contact Technical Support

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Open a Support Ticket

We provide email support with a guaranteed response time of within 24 hours, and customers will often receive answers to their questions in less than an hour. Please open your support ticket by email to support@webii.net.

For help with important errors, we also provide assistance via telephone at (512)-241-1777 or (888)-932-9377 during normal office hours.

Server Outage Emergencies

If you are experiencing server downtime, you can call our tech support phone line and follow the prompts for emergency support.  Please note that this feature is reserved for server downtime related issues. Urgent support technicians are not available to assist with settings instructions or minor issues.