Technical Support Frequently Asked Questions

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Contact Technical Support

Can’t find the answer?

We provide 24 hour email support with a guaranteed response time of within 24 hours, and customers will often receive answers to their questions in less than an hour.

We also provide assistance via telephone at (512)-241-1777 or (888)-932-9377 during normal office hours.

Server Outage Emergencies

If you are experiencing server downtime, you can call our tech support phone line and follow the prompts for emergency support.  Please note that this feature is reserved for server downtime related issues.