I lost my master account password/ftp password!

Since FTP passwords are securely encrypted, we cannot look up and provide your current password to you.

However, if you have misplaced your main cPanel Control Panel/master FTP password, you may visit your cPanel login page and use the Reset Password function. Click here for instructions about cPanel.

If you are trying to reset another FTP account password, for an additional user in your account, log in to cPanel and visit the FTP Accounts area to manage the settings.

Please note that resetting your Control Panel password does not reset your website software password (like WordPress), since that loginĀ  is administered through the program itself. You will need to consult your web developer or website admin for that type of login information.