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I lost my master account password/ftp password!

Since FTP passwords are securely encrypted, we cannot look up and provide your current password to you. However, if you have misplaced your Control Panel/FTP password, you may request for it to be reset and emailed to the address on file for your account. Please email this request to support@webii.net and remember to include your domain name in the body of the email.

Please note that resetting your Control Panel password does not reset your website software password (like WordPress), since that login  is administered through the program itself. You will need to consult your web developer or website admin for that type of login information.

Note regarding identity verification: By normal procedure, Webii will email the new/reset password to the official email address on file for the account (the authorized recipient for account information). If this information is outdated, it may be necessary to submit proving documents of the requestor’s contact information. Please contact us in these circumstances.