If you are suddenly unable to access your cPanel or WebMail login page, please check the following:
1. Check that you are using the correct URL. These should have been provided when you set up the account, but you may also use these general links below:
WebMail – https://webmail.yourdomain.com
cPanel – https://yourdomain:2083 or https://cpanel.yourdomain.com or the linux address that you received in your original account details.
(replace “yourdomain.com” with your website’s URL. For example, if your website was test123.com, the correct WebMail URL would be https://webmail.test123.com and your cPanel login pages would be https://test123.com:2083 or https://cpanel.test123.com)
2. Check that you are not having internet connectivity issues. Are you able to access other websites?
3. Check if any of your security settings, such as your firewall, were changed that may prevent you from accessing our services.
4. Are you able to access cPanel and/or WebMail on other devices, or on other networks, such as your phone’s cellular connection (if you are using WiFi/Ethernet)?
– If you are only unable to access our services on specific devices, please check your device settings to locate the source of the problem, or seek the assistance of the device manufacturer or IT professional.
5. If you are not having internet connection issues, no settings were changed that could affect your ability to access cPanel/WebMail, and you are unable to access cPanel/WebMail on all devices in a network, it is possible that our server is blocking your IP address for security purposes. Common reasons for IP blocks include multiple failed login attempts and malware infections.
If you think your IP address might be blocked, please locate your IPv4, which can be easily found using websites like whatismyip.com, then reach out to us by email at support@webii.net or call us at 512-241-1777, M-F 9AM-6PM CST.