I can’t access the cPanel and/or WebMail login page.

These instructions are relevant to web hosting customers using WEBii services.

If you are suddenly unable to access your cPanel or WebMail login page, please check the following:

1. Check that you are using the correct URL. These should have been provided when you set up the account, but you may also use these general links below:

WebMail –¬†https://webmail.yourdomain.com

cPanel – https://yourdomain:2083 or https://cpanel.yourdomain.com or the alternative Linux web address that you received in your original account details.

(Replace “yourdomain.com” with your website’s unique domain name. For example, if your website was test123.com, the correct WebMail URL would be https://webmail.test123.com and your cPanel login pages would be https://test123.com:2083 or https://cpanel.test123.com)

2. Check that you are not having Internet connectivity issues. Are you able to access other websites?

3. Check if any of your security settings, such as your firewall, were changed which may prevent you from accessing our services.

4. Are you able to access your website, cPanel, or WebMail on other devices, and on other networks, such as your phone’s cellular connection?

5. If you are not having Internet connection issues, no settings were changed that could affect your ability to access cPanel/WebMail, and you are unable to access cPanel/WebMail on all devices in a network, it is possible that our server is blocking your IP address for security purposes. Common reasons for IP blocks include multiple failed login attempts and malware infections.

For WEBii web hosting customers who need additional support:

If you think your IP address might be blocked, please locate your local IPv4 address, which can be easily found using websites like whatismyip.com, and then reach out to us by email at support@webii.net to request a support ticket. In some cases, you may need to request support using an alternative email address during this type of issue.

If you are not a current WEBii customer, please contact your web hosting company for assistance.