How do I cancel an account?

Before you cancel, remember that we really do value your business, and we want you to remain happy with our services – so contact us with your concerns about the service, mention problems you have had with certain features – and let us know anything we can do to improve. Many times, we are able to offer a resolution to your problem or a compromise to satisfy your needs. Just ask!

If you wish to discontinue a web hosting account, please send us a written notice stating the domain name of the account, your intention to cancel, and include the last four digits of the credit card on file for verification (if you do not currently hold a credit card on file with us, please include the Control Panel password). You will receive a confirmation from the Accounting Department that you request has been received and including any remaining balances.

Please send this notice at least 30 days prior (60 days for E-commerce accounts) to your renewal date by either email to accounting@webii.net or by fax to (512) 241-1773.

To read our cancellation policy in detail, please read the Customer Contract (Web Agreement).