Administrative FAQ

Here is our Administrative FAQ Page. This has answers to your questions about billing among other administrative items. Along with webhosting, domain registration, and web development, we also offer SEO Services as well. To find out more, please call us at 512-241-1777!

What should I do if denied access via FTP or to “stats”?
Whom shall I contact regarding Domain name registration billing?
I received a letter from another Domain Registration company requesting payment for my domain name renewal. I don’t remember registering with them, what will happen if I remit payment with this letter? Will my web hosting switch?
Why did I receive an email about Verifying my Domain (ICANN)?
There is a charge for $35 from WebXess, Inc. on my credit card statement. What is this for?
How do I upgrade or downgrade my account?
How will you notify me if my account has exceeded it’s data transfer or disk usage limits? Is there a charge for overage?
How do I change billing frequency and method of payment?
How do I update account contact information?
Can I change my User ID and password?
I lost my master account password/ftp password!
How do I pay with a faxed check? Is that legal?
Can I change my domain name?
What happened to the Personal Plan?
How do I cancel an account?
How can I make a payment to my account?

If your have other billing-relating questions, please email accounting@webii.net

If you have other issues not covered in this FAQ, please contact support@webii.net