Case Study: Texas Medical Distributors Web Application

Case studies > Texas Medical Distributors

Upgrading a Legacy Ordering System to Support Nationwide Distribution

About TMD

TMD Web App Design WEBii PortfolioTexas Medical Distributors was founded in 1990 by Ernie Cates Jr. in a small loft space in downtown Rockdale, Texas. It began as a family-run operation focused on delivering incontinence supplies to long-term care facilities. As demand grew, so did the company’s reach. 

Within a year, TMD expanded into a warehouse and started supplying pharmacies and home medical equipment providers. Over time, the company added top medical brands to its catalog, entered new markets across the Southwest, and moved into larger facilities to keep up. Today, TMD operates distribution centers in Texas, Arizona, and Oklahoma, with a team of more than 50 employees across multiple states. The company remains family-owned, now led by the second generation, continuing its steady growth with the same values it was built on.

Project Objectives

TMD came to WEBii looking for a more modern digital platform that could keep pace with its national growth. With multiple warehouses and thousands of products, they needed more than just a refreshed website; they needed a smarter system that could support customer ordering, internal workflows, and future expansion.

The Solution

Rather than starting from scratch, WEBii partnered with TMD to upgrade and modernize their existing custom web application. This included updating the technology stack, improving key workflows, and adding new features to enhance both the customer and internal user experience.

The platform now includes public-facing marketing pages and a secure customer dashboard for placing and tracking orders. Internal staff benefit from powerful admin tools for managing product data, customer accounts, and reports.

We integrated the platform with TMD’s ERP and internal automation scripts, streamlining order flow and reducing the need for manual data handling. The mobile-optimized product catalog was redesigned for faster order entry and easier navigation across all devices.

A key enhancement was the development of a Returns and Replacement Request Module. This feature simplifies the process for handling customer order changes, whether it involves product returns or replacement shipments, resulting in more efficient customer service and reduced administrative overhead.

The improvements help TMD enjoy a scalable system that supports TMD’s current operations and continues to evolve with their future needs. WEBii continues to work with the organization to modernize and grow more features.

Key Features