Softcart FAQ


Page Generation
How can I upsell my products?
I would like to change the number of products that are listed per page. How do I do this?
I am in the process of adding new products to my website, but I do not want to make them available yet. How do I do this?
How do I access additional data from my product database in a template set?
In my template set I want to add a link to an external website (e.g. http://www.mercantec.com). However, when I generate my store and follow the link I get an error. How do I fix this?
Bookmarks in my pages are not working. I am linked back to the index.html file. How do I fix this?
How can I create sub-categories with SoftCart?
How do I sort my SoftCart Categories and Products?
I would like to collect additional information on my online order page. How do I make this available in my templates?
How do I access additional data from my product database in my order delivery templates?
What are the possible tags available to use in my templates?
I am not using a template to format my orders. When I download my orders the credit card number is not included. Why is this and how can I fix it?
I am using a template to format my order delivery and when I download my order I receive the message “Credit Card Was Approved” where the credit card number should be. How do I do this?
I would like to offer gift services to the shoppers who come to my store. How can this be done?
Are additional SoftCart Templates / Third Party templates available?
Why aren’t my style sheets working properly when using SoftCart?
How can I have multiple products on one page, and allow customers to specify attributes and quantities for each different product?
When I try to place an order offline I receive a message saying that the mail server refused the message. What do I do?
How do I change the “from” email address on the email receipt my customers receive?
How I customize the format of the email receipt sent to my customers by SoftCart?
Sales Tax & Shipping
I use both FedEx next day and Standard Mail to deliver my products to my state. How do I set up my shipping zones to accommodate this?
I have my shipping charges set up, and when I add an item to my cart the shipping charge is displayed. However, after I add more to my cart I loose my shipping charges. Why?
Java / Java Script
I have published my sites to various search engines and people are going directly to my product pages without first entering the front door. When they try to buy an item they receive a file not found error message. What can I do to resolve this?
My Java applets will not work inside of SoftCart. When I go to my site without using SoftCart the Java works fine but when you are on the system with SoftCart I get the following errors. Why?
What is the database capacity of SoftCart?
I have a site with over 5,000 products and I do not want to use the user interface to enter in my products. Is there a way that I can simply upload my database to my website?
Payment Systems / Third Party Integration
Can I use Clear Commerce with any merchant account or bank?
What types of modules does SoftCart support ?
Can Webii and Mercantec support a third party Payment System?
Do your E-commerce plans provide a fraud-protection guarantee?
Can I change the ClearCommerce receipt email?
I am trying to access the options under the Payment Systems tab in the Store Manager. I am unable to log in with the userid and password I am specifying. Can you give me my password?
Other Technical Questions
How do I install SoftCart Encryption program on a Mac?
I upgraded my SoftCart hosting plan. What steps do I need to take to complete the upgrade?
The reports feature has slowed down or stop working.
Since I installed Windows XP Service Pack 2, I have been having problems such as decrypting orders and generating keys. What’s wrong?