{"id":2949,"date":"2014-03-18T08:35:59","date_gmt":"2014-03-18T14:35:59","guid":{"rendered":"http:\/\/www.webii.net\/blog\/?p=2949"},"modified":"2022-02-14T11:03:07","modified_gmt":"2022-02-14T17:03:07","slug":"3-reasons-to-kiss-your-web-hosting-company-goodbye","status":"publish","type":"post","link":"https:\/\/www.webii.net\/blog\/3-reasons-to-kiss-your-web-hosting-company-goodbye\/","title":{"rendered":"3 Reasons to Kiss Your Web Hosting Company Goodbye"},"content":{"rendered":"

Is your web host on the decline?<\/h2>\n

When WEBii was started in 1996, the mission was to bring high-quality web hosting solutions<\/a> to all businesses. \u00a0After years of technology advancements, it surprises me that small businesses are still being plagued by poor web hosting experiences.<\/p>\n

#1. Unresponsive Customer Service<\/h3>\n

I have heard website owners complain of going days without hearing back from their web host technical support, or even weeks. \u00a0Even if the question is trivial, there should always be a trained support staff professional able to email or call the customer back. \u00a0At WEBii, we guarantee no later than 24-hour replies, but we have always beat that with an average response time of less than 1 hour. \u00a0This willingness to simply reply with help should not be amazing; \u00a0it should be expected.<\/p>\n

Even large companies that have thousands of customers are guilty of being unresponsive. \u00a0In fact, some web hosting companies grew quickly and then started failing just as quickly when they became overloaded with problems. \u00a0This can be due to a lack of preparation and overselling, and from low-quality technology that eventually hits its limits and causes unexpected chaos for technical support staff.<\/p>\n

Many web hosts are operations that focus on automation rather than customer service, and many are resellers of other companies who have little interest in going the extra mile to serve the end-user. \u00a0When a truly urgent problem occurs, a web host technical support team should respond as immediately as possible and work closely with the customer to resolve the issue. \u00a0If you cannot count on your technical team to be available when your website is down, it could be detrimental to your business.<\/p>\n

#2. \u00a0Website Downtime or Service Interruption With No Explanation<\/h3>\n

Sure, technical problems will occur. \u00a0Technology is not perfect and it is possible that your website will experience a little interruption at some point. \u00a0These incidents should be rare with a quality web hosting company. \u00a0But more importantly, the technical support team should be able to immediately investigate and work toward a solution and they should cooperate with you and keep you informed.<\/p>\n

There have been cases with both large popular hosts and with small hosts where servers were down for several days or even weeks. \u00a0In some cases, the customers were never given an explanation or assistance in understanding the problems, and they were also not given any estimated time when their service would be back online. \u00a0This story is not as uncommon as you may think. \u00a0One such hosting company in the early 2000s grew to over 10,000 customers and then went offline overnight, with only a short letter posted on their homepage saying farewell. \u00a0Thousands of customers were left without a backup of their website and were forced to start over with a new hosting provider and a new web design.<\/p>\n

#3. It’s Not Their Day Job<\/h3>\n

There are many talented and kind IT professionals who manage servers and allow select customers to host websites in their network. \u00a0But they are not truly a web host, and they probably don’t want to be. \u00a0A business website is an important tool, not just a commodity to take for granted. \u00a0While you may trust the individual managing the server, you probably also respect the time needed to do their primary job and recognize they are not always available to help you with technical support or email services. \u00a0When a major issue arises and you need help with your web hosting configuration, you need peace of mind that a quality team of web hosting professionals is just a phone call or email away and that your questions can be answered the same day.<\/p>\n","protected":false},"excerpt":{"rendered":"

Is your web host on the decline? When WEBii was started in 1996, the mission was to bring high-quality web hosting solutions to all businesses. \u00a0After years of technology advancements, it surprises me that small businesses are still being plagued by poor web hosting experiences. #1. Unresponsive Customer Service I have heard website owners complain […]<\/p>\n","protected":false},"author":6,"featured_media":2959,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,7,300],"tags":[151,150,149],"class_list":["post-2949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-web-hosting","category-web-site-maintenance","category-www-learning-center","tag-migrating-to-a-new-web-host","tag-unresponsive-web-hosting-companies","tag-web-hosting-company-flaws"],"acf":[],"yoast_head":"\n3 Reasons to Kiss Your Web Hosting Company Goodbye - WEBii<\/title>\n<meta name=\"description\" content=\"You can't risk the problems that come with having a bad web host. 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