Are you getting good value for the money you spend on your web host? If you have ever had a problem with your website, you probably found out.
When you have a problem you want to know that you can trust your web hosting company to treat it as importantly as you do. Many web hosting companies are very easy to deal with in the sales stage but suddenly disappear when it is time to provide support. At WEBii we use a proven approach to providing outstanding customer service. Here are just a couple of examples of how we stand out.
High-Quality Equipment
Our first step is in the preparations – using the highest quality server equipment and keeping it protected in a state-of-the-art data center. We equip all of our shared hosting servers with a second mirrored hard drive and perform daily and weekly network backups. This ensures that problems are rare and that downtime is virtually unheard of on our watch.
Many of those low-budget hosts save money by building servers using miscellaneous cheap (and less reliable) hardware. WEBii uses quality servers from companies you can trust like Sun and Dell. We also use trusted Apache webserver software to ensure maximum performance and uptime.
Responsive Customer Service
The next step is in our continual customer care. We provide our top-notch email and telephone support for all customers, without charging extra. When you call for technical support the last thing you want is for someone to read to you from a script or put you on hold forever. The WEBii technical support team is not outsourced, will not read to you from the manual, and prides itself on being able to handle your problems when you call. In fact, our average ticket time is less than one hour. We believe that every support issue is a chance to impress our customers.
Still not sure how important these issues are to you?
Imagine going an entire day without access to your email or website. When you get to the point where the frustration is setting in and you have no idea how to fix your problem, what kind of support do you want on the other end of the phone? You don’t want to waste time dealing with outsourced tech support who can not properly resolve your issue. You just want your site to work! At WEBii these types of issues are rare, but if they do occur, the technical support staff at WEBii has the experience and training to help you, that way your website gets back to work and so can you.
