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Pre-Sale Questions |
Do you offer technical support to customers?
Yes. We encourage our customers to send email to support@webii.net with questions or concerns about their web site. We guarantee a response to your emails within no later than 24 hours, and our record shows that our average response time is only 2-3 hours. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we may call you directly.
In addition, for emergency situations in which you believe the server is down and your account is unreachable, you may contact our Technical Support phone line and leave an "urgent" message. Our staff member will immediately be paged to assist you.
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