Affiliate Program FAQ
The following are common questions and answers about the Affiliate Program. If your question is not answered here, please contact us by email at affiliate@webii.net.

General Questions
-Is there a charge to join the Affiliate Program?
-Is there a limit to how many referrals I can make?
-Who are good candidates for the Affiliate Program?
-What do I have to do after my friend's account is referred and set up?
-How much money can I make by referring people to your services?
-What type of services does the referred person have to buy in order for me to get my Affiliate credit?
-Can I get credit if my friend signs up for domain registration services or extra disk space?
-Do I get any volume discounts if I sign up for several accounts under my Affiliate id?
-My friend ordered an account and mentioned my email address and name, but I didn’t get any credit. Why not?
-I am a Reseller with Webii. Can I sign up to be an Affiliate too?
-Every time I try to place an order using my "Affiliate link" or the logos from the Affiliate admin, my Affiliate ID does not show up in the order. What can I do?
-What happens if I join and never refer anyone to your service? Will I be penalized?

Administrative Questions
-How do I log into my Admin Page?
-I lost my password. Can you give it to me?
-How do I know if someone has successfully placed an order using my Affiliate id?
-What if one of the accounts that referred me isn’t reflected in my account history on the Admin Page?
-My email address or other contact information has changed. Do I need to contact you?
-I lost my password and I cannot log in to update my contact information. My email address has also changed. How can I update all my info and get a new password?
-In my quarter report, one of the domain names reads "N/A" in some parts of the table. What does this mean?
-In my quarter report, why does one of my domain names display  "$0.00" for all the payout values?

Billing/Accounting Questions
-When do I get my check?
-What if my friend signs up for two accounts? Will I only get one credit?
-My friend canceled their account at the end of their term, and then later signed it up again. Do I get another referral check for the second time they signed up?
-My friend just renewed their web hosting account with your services for another term and they presented my Affiliate id when they submitted the payment. Do I get a check for this?
-My friend did not pay for their account and it was not set up or suspended before the first 60 days. Will I still get my Affiliate payment?
-It has been over 2 weeks past the issue date of my check and I still have not received it. What do I do?
-I previously referred a customer to you before I signed up for the Affiliate Program. Can I get Affiliate credit for that account?
-My referred friend forgot to mention my Affiliate id in their order! How can I get credit for that referral?
- I referred someone who signed up for hosting service with my Affiliate id, and then they used the "30-day-money-back-guarantee" to cancel their account. Why didn't I get my Affiliate payment?
-My friend's account has been active for 60 days and it's Oct. 16th. Your issue date chart says the issue date for this quarter was yesterday. Are you going to mail my check today?

General Questions

Q: Is there a charge to join the Affiliate Program?
A: No, joining and participating in the Affiliate Program is free! You must be approved and issued an Affiliate id and password before you may begin earning incentives.

Q: Is there a limit to how many referrals I can make?
A: There is no limit to how many people you can refer to our services. You will receive credit for every hosting account that you refer as long as the account meets the requirements that qualify it for credit.

Q: How much money can I make by referring people to your services?
A: The possibilities are limitless! Fees paid to affiliates are based on the hosting plans that the referred party signs up for. The more referrals you send our way, the more incentives you earn. Please see the Fee Chart for the current payout amounts for each particular plan type.

Q: What type of services does the referred person have to buy in order for me to get my Affiliate credit?
A: Referred parties may sign up for any regular Web Hosting plan or E-commerce plan for a minimum of 3 months. Affiliate payment amount is based on the type of hosting plan the customer orders. Affiliates cannot earn fees on additional features, modules, or domain registration purchases.

Q: Can I get credit if my friend signs up for domain registration services or extra disk space?
A: No, credit will NOT be given for domain registration or add-on features or modules. Only new unique hosting accounts can qualify for Affiliate credit.

Q: Do I get any volume discounts if I sign up for several accounts under my Affiliate id?
A: No discounts will be given in addition to credits issued within the guidelines of the Affiliate Program, other than mentioned sale prices or promotions available to Affiliate members. Volume discounts are offered with our Reseller Program.

Q: My friend ordered an account and mentioned my email address and name, but I didn’t get any credit. Why not?
A: You must sign up and be approved for the Affiliate Program before you can start earning incentives. As an Affiliate, it is your responsibility to ensure that each order you refer mentions your Affiliate ID in the appropriate field.  Your Affiliate ID MUST be in the order for you to receive incentives for that order.

Q: I am a Reseller with Webii. Can I sign up to be an Affiliate too?
A: Resellers cannot qualify to be Affiliate members. Participating members of the Reseller program are offered volume discount benefits and are required to abide by the terms of the Reseller Contract. Similarly, a current Affiliate member must close their Affiliate membership in order to join the Reseller Program. For similar questions, please read your Reseller Contract or visit the Reseller FAQ.

Q: Every time I try to place an order using my "Affiliate link" or the logos from the Affiliate admin, my Affiliate ID does not show up in the order. What can I do?
A: If you are experiencing technical problems with any of the links or images that are coded with you Affiliate ID, please contact us at affiliate@webii.net.

Q: Who are good candidates for the Affiliate Program?
A: Anyone who is not currently a Webii Reseller can apply to join the Program. Especially good candidates are college students seeking some extra cash, any individual with a popular website that allows ad or link placements, or IT hobbyists who encounter a large audience seeking Internet related services.

Q: What do I have to do after my friend's account is referred and set up?
A: Virtually nothing!  As an affiliate, you are not required to provide technical support for your friend's web hosting needs, as they are considered our direct customer. As long as you ensure that each referred account includes your specific Affiliate ID, you can relax and concentrate on acquiring more referrals!

Q: What happens if I join and never refer anyone to your service? Will I be penalized?
A: There is no penalty fee associated with Affiliates accounts that are lacking activity. However, if an Affiliate account has been idle for some time, Webii may contact the Affiliate to notify he/she of the account's removal from the system. If that individual regains an interest to join the program again, he/she may do so.

Administrative Questions

Q: How do I log into my Admin Page?
A: Using your assigned user id and password, visit http://affiliate.webii.net and log in.

Q: I lost my password. Can you give it to me?
A: If you have lost your current password, we will need to reset your password and create a new one for you. If you need your password reset, please fill out the "Forgot Your Password" form on the Affiliate Log In page ( http://affiliate.webii.net ).  Be sure to enter the current zip code on file for your Affiliate account when filling out this form. We will then email your new password to the email address we have on file for you.

After you have successfully logged in to your Affiliate admin interface, please be sure to use the "Change Password" option under "Affiliate Support", and choose a new password that you can easily remember or store the new password in a safe place for future reference.

Q: How do I know if someone has successfully placed an order using my Affiliate id?
A: You can log into your Affiliate administrative interface and view a list of your accounts at the bottom of the main page, beneath your contact information.

Q: What if one of the accounts that referred me isn’t reflected in my account history on the main Admin Page?
A: If you believe that you are due credit for a particular account that is not listed on the main page of your Affiliate admin, please email us with the domain name of the account and we will verify whether such an order was placed. Please note that you may only receive credit for accounts that were ordered with your Affiliate id in the appropriate field.

Q: My email address or other contact information has changed. Do I need to contact you?
A: You can update your contact information by simply logging into your Affiliate Admin and clicking "Change Contact Info". If you cannot login, please see the next question.

Q: I lost my password and I cannot log in to update my contact information. My email address has also changed. How can I update all my info and get a new password?
A:The primary method to update your contact information is to log into your affiliate.webii.net interface. If you have lost your password and still have access to your email address on file, you may use the "Forgot password" feature on the log in page. In rare circumstances in which you are unable to be reached via the email address we have on file for you, please send a fax to us with a front and back copy of a valid id with photo, along with your new contact information (including email address). If you have questions about this procedure, email us at affiliate@webii.net .

Q:  In my quarter report, one of the domain names reads "N/A" in some parts of the table. What does this mean?
A: Your current quarter report only displays information up to the end of the last quarter.  The "Quarter", "Period Ends", and "Quarter Payout" columns will read as "N/A" in the table if you added a new domain name after the end of the last quarter.  In this case, at the end of the next quarter, your new report will show values in place of the "N/A". 

OR These three areas will also show "N/A" if the account for that domain name was cancelled or terminated.

Q: In my quarter report, why does one of my domain names display  "$0.00" for all the payout values?
A: Keep in mind that each domain name's account must be active for at least 60 days before it becomes eligible to payout a referral fee.  Therefore, if one of your account's did not hit it's 60th day before the end of the quarter, it will not be paid out until the next quarter. The table will start to reflect values in place of the $0.00 at the end of the next quarter.

Billing/Accounting Questions

Q: When do I get my check?
A: All payments will be issued to the affiliate on the soonest scheduled issue date after the referred account has been active and properly paid for 60 days. Affiliate should then allow 2 weeks for processing and mailing. The issue dates are as follows:

Quarter Issue Date Q1 (Jan 1-Mar 31) Apr. 15 Q2 (Apr 1-Jun 30) July 15 Q3 (July 1-Sept 30) Oct. 15 Q4 (Oct 1-Dec31) Jan. 15 (of following year)

Q: My friend's account has been active for 60 days and it's Oct. 16th. Your issue date chart says the issue date for this quarter was yesterday. Are you going to mail my check today?
A: No, your check will be mailed on the next issue date specified on the chart.

Q: What if my friend signs up for two accounts? Will I only get one credit?
A: Credit will be issued per each unique account that you refer. The check you receive at the end of the quarter will be a total of all the incentives you have collected from each of the unique accounts you referred. Please see Fee Chart for fee amounts.
Affiliate Program page: http://www.webii.net/affiliate

Q: My friend canceled their account at the end of their term, and then later signed it up again. Do I get another referral check for the second time they signed up?
A: No. Only new unique accounts will qualify for Affiliate credit. Accounts that were previously in our system will not count as a new unique account. Likewise, accounts that you were already issued a check for will not qualify for additional Affiliate credit.

Q: My friend just renewed their web hosting account with your services for another term and they presented my Affiliate id when they submitted the payment. Do I get a check for this?
A: No. Only newly signed up accounts that are in their first quarter of activity will qualify for Affiliate credit. Accounts that are already in our system as previous customers cannot qualify.

Q: My friend did not pay for their account and it was not set up or suspended before the first 60 days. Will I still get my Affiliate payment?
A: No. Only accounts that are properly paid and active for 60 days will qualify for Affiliate credit.

Q: It has been over 2 weeks past the issue date of my check and I still have not received it. What do I do?
A: Please email us at affiliate@webii.net and we will check on the status on your payment as soon as possible. You will be contacted within no longer than 24 hours.

Q: I previously referred a customer to you before I signed up for the Affiliate Program. Can I get Affiliate credit for that account?
A: No. Only accounts referred to us after the Affiliate has been approved for the Program and issued their Affiliate id will qualify for credit.

Q: My friend forgot to mention my Affiliate id in their order! How can I get credit for that referral?
A: You may not receive credit for an order that did not include your id. The order MUST mention your Affiliate ID in order to receive proper credit. (Our ordering system automatically tracks each order according to the Affiliate ID specified, and we cannot back-track an order and override the automatic tracking function.)

Q: I referred someone who signed up for hosting service with my Affiliate id, and then they used the "30-day-money-back-guarantee" to cancel their account. Why didn't I get my Affiliate payment?
A: In order to qualify for Affiliate credit and issue payment to the Affiliate, the hosting account MUST be active and properly paid for a minimum of 60 days.